Cancellation & Refund
What happens if plans change: cancellations, postponements due to weather, and how we handle rescheduling.
Ha Giang Trekking is operated by Hanoi Travel Mate Co., Ltd., a licensed Vietnamese travel company.
Mountain trekking depends on conditions. When weather or safety makes a route unsuitable, we postpone, adjust, or cancel rather than push through.
Published extended journeys on this site use a 30% deposit and free cancellation up to 14 days before departure where those terms are listed on the tour page. Hub programme deposit and cancellation terms are confirmed for your specific departure before you travel.
If we cancel your departure for safety or weather before you travel, we offer a full refund or reschedule.
If you need to change or cancel your own booking, tell us as early as possible — what applies depends on your route and how close you are to departure. We confirm the options for your specific departure during your enquiry or when you book.
When a departure has too few participants to run comfortably, handling varies by route and date — we discuss options with affected guests rather than applying one rigid rule across every product.
For route-specific terms on your departure, enquire with your dates — we confirm what applies before you travel.